Insure Your Website FREE Hack Repair 10+ yrs Experience Australia Based No Lock-In Contracts Tech & Design Support

Our Managed WordPress packages are the perfect solution for the business looking to keep their site updated, fast, functional and secure. We offer a total management plan that will provide everything your website needs at an affordable monthly fee. 

Who is looking after YOUR website?

A website is a substantial investment, so it needs protection and insurance. Our Managed WordPress packages are far superior to automated software based hosting providers.  Maintenance is carried out proactively by a trained technical support team, when updates go wrong (which they often do), we will fix them. Every month your site will be checked to ensure that everything is secure and running exactly as required. And when you run into trouble, as one of our clients we are here to resolve problems fast. Because of this all of our packages include:

Critical Services

Your business website needs to be looked at as an investment, not a purchase. There are four vital areas that need to be maintained to avoid critical problems that will derail your online platform. For this reason all of the packages we offer include:

Security Monitoring

Globally, 30,000 websites are hacked daily. 64% of companies worldwide have experienced at least one form of a cyber attack. Because of these startling figures security must be a priority for all website owners. Our packages include 24/7 security monitoring as well as guidelines we will provide for your passwords and user discipline.

Updates

WordPress websites all need to be maintained, if the framework is neglected then not only will your site eventually break, it will also be open to hacking attempts. Updates must be continually made to ensure smooth running, we will monitor and update your website theme, WordPress core files and any plugins you use on a regular basis.

Backups

Relying on hosting backups is not a foolproof strategy. If the unthinkable happens and your website is lost either through hacking or system errors then it is essential that a recent copy of your current website is maintained for restoration. We will ensure both cloud and local backup files are maintained in case of disasters.

Uptime Monitoring

If errors occur on your website it is not always noticed right away. Websites can be down for days or even weeks before the situation is addressed. We will ensure that 24/7 monitoring is set up so that when something bad happens the downtime can be reduced thus allowing your business to suffer the least negative results.

Special FREE Services For ALL Our Clients

FREE Hack Repair

If the unthinkable happens and your site's security is compromised we will make sure your site is restored as soon as possible to limit any negative impact. As one of our "Website Maintenance"clients you will recieve a website cleaning service worth hundreds of dollars if your site is hacked, for free.

FREE Edits

One of the biggest issues for business owners is making small changes to their websites fast. In all of our packages we include free minor editing jobs so you can update important information quickly and keep your website up to date without having to wait for your developer to get back to you. All edits are completed within 24hrs.

WordPress Maintenance Pricing*

Please Note: Other payment facilities are available if you do not wish to use PayPal. Please contact us for details.

Basic Plan

Entry Level Protection
A$ 149 Monthly
  • Security Monitoring
  • Backup Insurance
  • Software Updates
  • Uptime Monitoring
  • FREE Hack Repair
  • FREE Edits
  • Access To Our Team

Standard Plan

Protection & Support
A$ 249 Monthly
  • Security Monitoring
  • Backup Insurance
  • Software Updates
  • Uptime Monitoring
  • Monthly Reports
  • FREE Hack Repair
  • FREE Edits
  • Access To Our Team
  • Dead-Link Monitoring
  • Monthly Spam Clean-up
  • Onsite SEO
  • Traffic Analytics
  • Load Speed Optimization

Custom Plan

E-Commerce Supported
A$ POA Monthly
  • Security Monitoring
  • Backup Insurance
  • Software Updates
  • Uptime Monitoring
  • Monthly Reports
  • FREE Hack Repair
  • Access To Our Team
  • Fixed Hourly Design Rate
  • Dead-Link Monitoring
  • Monthly Spam Clean-up
  • Traffic Analytics
  • Load Speed Optimization
  • Onsite SEO
  • Social Media Management
  • Google My Business Management
  • Tech & Business Advice
  • Phone Support

*All of our plans are charged on an ongoing monthly basis. you are free to cancel at anytime. Please view the Q & As below.

FAQs

This section will explain the terminology and scope of the services included in our packages above.

You may cancel your website maintenance agreement with us at any time, by giving us one month’s written notice, provided that payment is up-to-date. A pro-rata refund will be given for any unused period of the advance payment.

Your subscription starts the day you sign up and will renew each month on the same date. If you need to change your billing times please contact our support.

If the unthinkable happens and your website is hacked, as a client of Ascend Digital we will clean your website of all malware and return your website to as it was for NO fee. We will also advise you how to avoid security issues in the future.

“Free Edits” examples would include altering a business phone number, a price or opening hours. It does not include changing design elements or adding new pages etc. If you require more major work then this will be charged at a standard rate of $85/hr. You will be informed before this occurs.

This depends on the scope of your task or project. You can always ask for a time estimate when you submit a task request. If the task will exceed your subscription limit, then we will let you know before proceeding.

Once we have your login details we will change them to the most secure possible, this also applies to WordPress users already created. We also recommend and  implement 2-step authentication when possible for all security interactions.

There is no such thing as 100% security as the hosting environment, WordPress software and even personal email accounts are never totally predicatable or controllable. But we offer the best security plugins and practices currently available. And if issues arise then backups are there to save the situation. Also if you are signed up to our top tier plan malware removal is an included service.

As we will be taking on the proportion of reponsibility for your online security it is expected that proper password and security protocols are observed. When starting with a new client an audit of the current security levels will be taken and improvements recommended.

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